YooYoo Terms of Service

Last Updated: 2026-05-27 · Version: 1.0 Draft

Welcome to YooYoo ("we", "us", "the Platform" or "the Service"). These Terms of Service (the "Terms") constitute a legal contract between you ("User" or "you") and the YooYoo operating entity. Please read the entire Terms carefully before using the Service. By clicking the "I agree" button, you accept all provisions of these Terms.

⚠️ Important Notice (For China Mainland Users): YooYoo operates outside the People's Republic of China. If you access the Service from China Mainland, please additionally read Section 16 "Special Provisions for China Mainland Users".

1. Acceptance

1.1 By clicking "I agree" or continuing to use the Service, you fully understand and agree to these Terms.

1.2 If you do not agree with any provision, please stop using the Service immediately.

1.3 These Terms constitute a legally binding agreement between you and us.

2. Service Description

2.1 What YooYoo Is: A cross-border social platform connecting Chinese male users with female users outside China (initial focus: Southeast Asia). Through automatic machine translation and AI assistants, we reduce language and cultural barriers.

2.2 Core Features:

• User registration and profile display

• Browsing other users' profiles, expressing interest (Like), achieving mutual matches

• One-on-one text / voice / video chat

• Message-level real-time translation

• AI assistants (icebreakers, polish, suggestions, culture tips, customer care, etc.)

• Virtual currency (Coin) purchase and consumption

• VIP subscriptions

• Gift messages and greeting letters

• Video calls (partial features)

• Content moderation and reporting

  2.3 What We Are Not:

• We are not a matchmaking agency

• We are not an investment / financial service

• We are not an offline dating introduction agency

• We are not responsible for users' offline behavior

  2.4 We reserve the right to modify, suspend, or terminate any feature at any time.

3. Eligibility

3.1 Age: You must be at least 18 years old to register and use the Service. If your country / region's legal age of majority is higher, you must meet that age.

3.2 Capacity: You have full legal capacity to enter into a binding agreement.

3.3 Truthfulness: You must provide truthful, accurate, complete registration information.

3.4 Lawful Access: Your country / region's laws must permit you to access the Service.

3.5 No Circumvention of Bans: If your previous account was banned for violating these Terms, you may not create new accounts to circumvent the ban.

4. Account Registration & Security

4.1 Registration: Provide a valid email (or phone number) + set a password + complete email / phone verification.

4.2 Profile: Provide truthful and accurate personal information (nickname, birthdate, gender, nationality, native language, bio, photos, etc.). False information is a breach.

4.3 Photo Requirements: Photos uploaded must:

• Be your real, recent self

• Not contain others' likeness without consent

• Not contain minors (group photos require explicit consent; minor close-ups require parental consent)

• Not contain pornographic, violent, or illegal content

• Pass our moderation

  4.4 Account Security: You must safeguard your password and login devices. All activity during your login session is deemed your own.

  4.5 Password Strength: Minimum 8 characters with letters and numbers. We reject common weak passwords.

  4.6 Multiple Devices: You may log in on multiple devices simultaneously. We notify you of new / unfamiliar device logins; you may remotely log out.

  4.7 Two-Factor Authentication (2FA): Recommended. Sensitive operations (password change, email change, withdrawal) may enforce 2FA.

  4.8 One Person, One Account: Each natural person may register only one account. Multiple accounts may trigger risk control and bans.

5. User Content & Code of Conduct

5.1 Your Content: Includes but is not limited to: registration info, profile, photos, videos, bio, interest tags, chat messages, posts, reports.

5.2 Content Ownership: You retain ownership of your uploaded content. You grant us a worldwide, royalty-free, sublicensable, transferable license, solely for the purposes of displaying, transmitting, translating, necessary moderation, and backup on our Platform. This license terminates when you delete the content or your account (except as required by compliance retention).

5.3 Code of Conduct (Red Lines, Violations Penalized):

You are prohibited from:

5.3.1 Concerning Minors

• Posing as a minor / using minor photos
• Engaging in any sexual / suggestive / grooming behavior toward minor users
• Reporting suspected minor users immediately

5.3.2 Concerning Sex / Pornography

• Sending / uploading nude, pornographic, suggestive images or videos
• Describing specific sexual acts or commercial sex
• Requesting others' nude photos / sex videos
• Sending explicit sexual text

5.3.3 Concerning Violence / Hate

• Threatening, harassing, stalking others
• Violent / gore / self-harm content
• Hate speech based on race, ethnicity, religion, gender, sexuality, disability
• Promoting / glorifying terrorism, extremism

5.3.4 Concerning Fraud / Money

• Requesting money transfers / loans / investments from others
• Promoting investments, crypto, gambling, brushing, online earnings
• Requesting bank accounts / credit cards / verification codes
• Romance scams / "pig butchering"

5.3.5 Concerning Contact Info / Off-Platform

• Requesting / providing off-platform contact (WeChat, QQ, Line, Telegram, WhatsApp, phone, email, social handles)
• Inducing the other party to switch platforms
• We auto-detect and mask such information and log violations

5.3.6 Concerning False Identity

• Using others' photos to fake identity
• Using AI-generated or deepfaked photos
• Impersonating police, lawyers, doctors, businesspeople to defraud
• Creating bot / automated accounts

5.3.7 Concerning Illegal Content

• Drugs, weapons, fake IDs, pirated goods
• Promoting terrorism, extremist religion
• Discussing topics prohibited in certain jurisdictions (e.g., lèse-majesté toward Thai monarchy when recipient is in Thailand)
• Infringing on others' intellectual property

5.3.8 Concerning Spam / Advertising

• Commercial ads, promotional links

• Recruiting to groups / driving traffic to other platforms

• Sending identical / similar messages to many users (spam)

  5.4 Cross-Border Content Jurisdiction: We moderate based on the stricter standard between "recipient's country law" and "platform global baseline". For example, your message about Thai monarchy to a Thai recipient is unlawful in Thailand and will be blocked.

  5.5 Enforcement: Violations result in warning, mute (24h / 7d), ban (24h / 7d / 30d / permanent) based on severity. See §12.

6. Platform Rights & Disclaimer

6.1 Our Rights: Moderate your content (automatic + manual), intercept / delete violations, suspend / ban accounts, cooperate with law enforcement, modify / suspend / terminate features for operational reasons.

6.2 We Do Not Moderate All Content: We combine AI + manual sampling + user reporting; we cannot moderate every piece of content. We do not endorse the truth, legality, or reliability of user-uploaded content.

6.3 AI Assistant Disclaimer: AI-generated icebreakers, polished text, culture tips, etc. are for reference only and do not constitute professional advice. AI may err; the decision to send is yours.

6.4 Translation Disclaimer: We use third-party machine translation services and do not guarantee accuracy. For important matters (money, health, legal), do not rely solely on translations.

6.5 Match Disclaimer: Mutual matches only indicate interest in profile; they do not vouch for character, true identity, or personal safety. Subsequent contact requires your own careful evaluation.

6.6 Offline Risk: Users' offline contact, dating, transfers, cohabitation, etc. are not our responsibility. We strongly advise:

• Do not transfer / lend / invest money with online contacts
• Do not lightly share ID / bank card information
• Meet in public places for first meetings
• Keep chat records as evidence
• Report anomalies immediately

7. Subscriptions & Payments

7.1 Subscription Types: VIP and VIP Plus, billed monthly / quarterly / yearly.

7.2 Privileges: VIP / VIP Plus enjoy unlimited (within fair use) translation and AI assistant, who-viewed-me, incognito browsing, free greeting letter quota, recommendation boost, video call time, etc. See subscription page for details.

7.3 Payment Methods:

• iOS: Apple In-App Purchase

• Android: Google Play Billing

• Web: Stripe (credit / debit cards, some local methods)

  7.4 Auto-Renewal: Subscriptions auto-renew by default. You may turn off renewal anytime in App Store / Google Play / account settings. Effective at the end of the current cycle.

  7.5 Renewal Reminder: 3 days before renewal we notify you via email / push.

  7.6 Refund Policy:

• Auto-renewal charges may be refunded within 24 hours

• VIP used time is deducted pro-rata

• iOS / Google Play refunds follow Apple / Google policies

• Consumed coins, gifts, greeting letters are non-refundable (except for platform fault)

  7.7 Price Adjustment: We reserve the right to adjust prices. Existing subscriptions are unaffected during the current cycle; new prices apply from the next cycle.

8. Virtual Currency (Coin)

8.1 Nature of Coins: Coins are platform-internal consumable virtual items, not currency, non-withdrawable, non-transferable.

8.2 Uses: Sending greeting letters, gifts, overage AI calls, overage translation, pinning / promotion features.

8.3 Purchase: Via channels described in §7.

8.4 Expiry: Purchased coin batches expire (default 12 months). Operator-gifted coins may have shorter expiry.

8.5 Consumption: UI shows fee and confirmation (VIP can disable confirmation). Once consumed, irreversible.

8.6 Coins Are Not Deposits / Currency: Per Apple / Google policies and applicable law, coins are not currency, not an investment instrument, not convertible to cash (except under §9 OV user earnings settlement).

8.7 Platform Rights: We reserve the right to adjust exchange ratios, suspend consumption, claw back anomalously obtained coins, for operational / compliance / anti-fraud reasons.

9. OV User Earnings & Withdrawal

9.1 Eligibility: Users outside China Mainland ("OV Users").

9.2 Sources: Accepting gifts and greeting letters yields partial revenue. Operator activity awards.

9.3 Earnings Account: OV Users have a separate Earnings Account (physically isolated from Coin Account), denominated in USD cents.

9.4 Withdrawal Requirements:

• Must complete KYC + liveness verification

• Per transaction: minimum USD 100 equivalent, maximum USD 3,000

• Monthly cumulative ≤ USD 3,000 (excess triggers AML review)

• Monthly cumulative > USD 5,000 may enter compliance hold

• Lifetime accumulation reaching USD 30,000 may trigger tax reporting procedures

  9.5 Withdrawal Channels: Via licensed local PSPs to your linked bank account or e-wallet. Specific channels vary by country (see "Withdrawal" page).

  9.6 Fees: PSP fees may apply; transparent display.

  9.7 Tax Responsibility: You bear all tax reporting in your jurisdiction. We do not withhold (unless required by law).

  9.8 Anti-Money-Laundering: Anomalous fund paths may suspend withdrawal pending source explanation.

  9.9 Service Denial: If your jurisdiction prohibits or restricts such cross-border receipts, you should not use earnings.

  9.10 Indonesia Special: Based on Indonesian regulations, the Indonesian-language version of the platform disables paid / earnings features by default.

10. KYC & Liveness Verification

10.1 When Required:

• Registration: not required (basic identity only)

• Browsing / chatting / topping up: not required

• Receiving gifts (OV User): liveness before first acceptance

• Withdrawal: KYC + liveness required

• Video calls: both parties' liveness required

• Other high-risk operations as we determine

  10.2 KYC Materials: National ID / passport / driver's license + selfie + short liveness video (blink / turn / read).

  10.3 KYC Data Handling: Processed by third-party verification providers (Sumsub, Onfido, etc.). Your ID number is stored only as a hash on our side; plaintext ID images reside with the provider. See Privacy Policy.

  10.4 Validity: 6 months; re-verify upon expiry.

  10.5 Rejection: 3 consecutive failures trigger 24-hour cooldown. Multiple failures may trigger risk review.

  10.6 Revocation: Upon account closure, KYC records retained 5 years per compliance.

11. Intellectual Property

11.1 Platform IP: YooYoo name, logo, UI design, code, AI models, prompts, gift animations are our IP. You may not copy, modify, or commercialize without written consent.

11.2 User Content IP: You retain ownership of uploaded content; you grant us the limited license per §5.2.

11.3 Infringement Reports: For IP infringement on user content, contact us per Privacy Policy or dmca@yooyoo.app. We will handle in accordance with law.

12. Termination & Ban

12.1 By You: You may close your account anytime in settings. Enters 30-day cooldown; reversible during cooldown. After cooldown, personal information is deleted (except compliance retention).

12.2 By Us: For violations of these Terms / law / harm to others / platform, we may:

• Temporary mute (24h / 7d)

• Short ban (24h / 7d / 30d)

• Permanent ban

• Not refund unconsumed virtual currency / subscription balance (severe violations)

  12.3 Escalation Ladder: Cumulative scoring system; details in operational page (see Appendix).

  12.4 Appeal: All penalties may be appealed within 7 days via in-app appeal. We respond within 7 business days.

  12.5 Post-Termination: You may not recreate an account through any means. Unused coins / earnings handled per Appendix B.

13. Dispute Resolution

13.1 Negotiation First: Disputes first via customer support (support@yooyoo.app).

13.2 Governing Law: These Terms are governed by the law of [the operating entity's jurisdiction], without prejudice to mandatory consumer protection laws in your country (e.g., EU consumer protection).

13.3 Jurisdiction: Litigation under these Terms is exclusively in [the operating entity's jurisdiction courts].

13.4 EU Users: Per EU ODR Regulation, EU users may submit disputes via https://ec.europa.eu/consumers/odr .

⚠️ Pending Legal Confirmation: §13.2 / §13.3 jurisdiction filled by counsel after entity registration (suggested Hong Kong / Singapore).

14. Limitation of Liability

14.1 "AS-IS" Service: To the maximum extent permitted by law, the Service is provided "as-is" and "as-available" with no express or implied warranties.

14.2 No Warranties For:

• Translation accuracy

• AI assistant output reasonableness / safety

• Match / chat experience

• Service uninterrupted / error-free

• User behavior or offline interaction safety

• China Mainland access reachability (see §16)

  14.3 Liability Cap: To the maximum extent permitted by applicable law, our total liability to you for any matter shall not exceed the greater of (a) the total fees you paid for the Service in the 12 months before the event, or (b) USD 100 equivalent.

  14.4 Not Liable For:

• Users' offline contact / transfers / cohabitation

• Losses from being scammed / harassed

• Third-party payment / KYC / translation provider failures

• Force majeure (natural disaster, war, cyberattack, governmental action)

• Your violations of these Terms

  14.5 EU Users: Above limitations do not affect non-waivable consumer rights under EU law.

15. Changes to Terms

15.1 We may revise these Terms from time to time.

15.2 Material Changes: At least 30 days before effective date, we notify via email / push / in-app. You must re-accept to continue use.

15.3 Minor / Translation Edits: Notification only; no service interruption.

15.4 You may view historical versions on the Terms page.

16. Special Provisions for China Mainland Users

16.1 Operation Location: YooYoo operates outside the PRC. Main servers in [Singapore / Tokyo]. No PRC operating entity, no ICP filing, no PRC Internet Information Service license.

16.2 Self-Help Access: If you access from China Mainland:

• You access voluntarily and self-help

• You understand network instability, access restriction, service interruption may occur, borne by you

• You understand our moderation / behavior standards may not fully align with PRC regulations; you should determine for yourself whether access / use conforms to your local laws

  16.3 Emergency Rights: We reserve the right to urgently take down, stop service, remove content, submit relevant data upon legitimate request from PRC competent authorities, overseas hosting providers, or judicial bodies.

  16.4 No SLA: We make no service level commitment for China Mainland access reachability.

  16.5 Payment Limitations: Mainstream China payment (WeChat Pay / Alipay direct) is not supported. You may use Apple IAP / Google Play / international credit cards.

  16.6 Consent Confirmation: By accepting and continuing to use the Service, you have read, understood, and accept this section.

17. Contact

• Support: support@yooyoo.app
• DPO: dpo@yooyoo.app
• IP Infringement: dmca@yooyoo.app
• Security Reports: security@yooyoo.app
• Website: https://yooyoo.app

After entity registration, this section will include registered address, business registration number, etc.

Appendix A: Penalty Ladder (Summary)

Scores decay 50% after 14 days (no permanent burden from a single violation).

Appendix B: Account Termination Asset Handling

End of Terms

This document is an AI-drafted preliminary version pending review by qualified legal counsel. It must be reviewed and revised by professional law firms before deployment.